Accounts Receivables Team Lead

The Accounts Receivables Team Lead (ARTL) is responsible for overseeing all operations related to bill payment, including, but not limited to, monitoring franchises, reconciling related account, and resolving transaction disputes. Responsible for the efficient operation of the Branches through effective leadership and supervision, and adherence to company policies and procedures, thereby ensuring that loss is minimised.

• Ensures that the required lodgment reports are prepared by the Accounts Receivables Clerks (Bill Settlement) according to the established schedules.
• Oversees the implementation of procedures, goals and objectives within the department.
• Monitors the adherence and compliance to regulations, policies, and objectives.
• Institute ways of improving the efficiency of work in assigned areas.
• Prepares a variety of reports and mandated/related information on a daily and monthly basis.
• Supervises, prepares, and maintains required accounting information and other supporting financial data.
• Oversee the activation and deactivation of franchises as necessary, according to company procedures
• Escalates potential risk and exposure to the nominated/required authority in timely and efficient manner.
• Contributes to team working towards meeting assigned targets.
• Ensures reconciliation of all franchise accounts are done on a daily and weekly basis.
• Monitors and resolves transactional bill payment issues/complaints/discrepancies for branches and franchises in a timely manner, including communicating with billers (LIME/FLOW etc.) and banks to bring about resolution to issues and discrepancies.
• Oversees and ensures accuracy of void processing procedure.
• Manages user logins for supervisees.
• Ensures that the Branch’s bill payment records and files are accurate, maintained and secured in a safe manner.
• Assist the Operations Manager with on-site/phone training/ongoing training on bill payment software for new/existing franchisees.
• Performs clerical duties necessary for the completion of assigned tasks.
• Provides and ensures that appropriate customer service (internally and externally) is delivered efficiently.
• Performs any other related duty assigned from time-to-time.

• Leadership and supervisory skills
• Excellent mathematical skills
• Proficiency in the use of computer software applications including Microsoft Word and Excel.
• Good understanding of settlement operations in a financial institution
• Excellent customer service skills
• Excellent teamwork and interpersonal skills
• Ability to solve problems and exercise good judgement
• Ability to work under pressure, focus on details and work without constant supervision.
• Good oral and written communication skills

• Associate Degree or Diploma in Business Administration or ACCA –CAT
• Recognized training in Supervisory Management
• Three (3) years working experience in retail environment in a similar capacity or in a financial institution in a related position.