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F. A. Q.

• What methods of payment are accepted for a bill payment?

We accept cash, credit, debit cards and cheques.

• Why am I not seeing a bill payment being reflected on my account?

There may be several reasons, so please contact us at (876) 968-7261 so we can assist you.

• How long does my bill payment take to reflect on my account?

All payments will reflect before or within 10 Min except for King Alarm, Lasco Financial Services, Quik Loans, NWC and Richmond Environmental Services which are updated within 24 hours

• Can I get a reprint of a bill payment receipt?

You may request a reprint from the location where payment was made if payment was made the same day. We do not reprint receipts once the day the payment was made has passed.

• Where are your locations?

We have 5 full service branches, and over 90 Quik & EZ Bill Payment locations islandwide. Please visit www.ptf.online and click on our locations tab.

• Do I need to have the actual bill from the utility company to make a payment?

No, you only need the account number for the bill being paid and we will handle the rest. (Disclaimer: Customers are responsible for providing the correct account information.)

• What is your service charge to do a bill payment?

Online bill payment is free, however if paying a bill at one of our branches there is a service fee of $50 per bill

• Can my bill be brought up by name search?

We are unable to locate an account or bill by name. Please remember your account number must be provided for the bill to be paid. If you create an online account, you can store and nickname your accounts, as well as view your payment history.

• Can I pay more than one bill at a time online?

Yes! You can store and pay multiple bills all in one go without creating an account. However for added convenience, if you create an account online, your bill information will be stored for future transactions.

• What are the foreign exchange rates?

Please visit www.ptf.online for our most current rates. (Rates are subject to change).

• Can I skip the long lines to change my money at a cambio location?

YES! We have a pre-order service

• What do I need to change money?

A valid government issued ID (Passport, Voter’s ID and Driver’s License) and, where applicable, TRN. However, if your transactions are from USD $1,ooo or more then you will require a second government issued ID and to provide source of funds.

• What methods of payment are accepted?

Cash, manager’s cheques, RTGS, and wire transfers.

• I am a repeat customer, why do I always need a government ID to process my transaction?

This is a regulatory requirement whether you are a repeat or new customer.

• Can a company do Cambio transactions?

Yes, Corporate clients are required to complete a corporate profile and submit company documents.

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