You were advised on April 8, 2022 that some Commerce Merchants did not receive full settlement/payments for transactions processed between March 26-29, 2022.

We are pleased to advise that these payments were successfully processed with transactions done on April 20, 2022 and will be reflected in your settlement total for April 21, 2022.

As a result of this payment, some of your cardholders may see a duplicate of the transaction completed on March 26-29, 2022 on their cardholder statement however, an immediate reversal/refund of the amount would also be seen following the transaction. Please note that some banks may be having a delay in applying the reversals/refunds for some cardholders, as such they may not see the refund being applied immediately.

We apologize for any inconvenience or confusion this may have caused.

For additional information please contact 888-SAGICOR (724-4267)